Shipping & Returns Policy
Shipment processing time
All orders are processed within 1 business day. Orders are not shipped on weekends or holidays.
If there will be any significant delay in sending your package you will be informed via email
Shipping rates & delivery estimates
For customers in Accra, Ghana, the delivery fee is just 10 Ghs and you will receive it the next business day.
We ship worldwide Express via DHL. The rates are weight-relative and available to view once you put in your address.
For customers in West Africa, North America, and Europe your package will arrive in 5 business days from the date ordered.
For customers in East & South Africa, the Middle East, and Asia your package will arrive in 7 business days from the date ordered.
Shipment to House addresses P.O. boxes
Earth Seed.com will ship to your home, p.o. box or business address. Please provide the address most convenient for you.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We do not charge sales tax on exports and our products are not dutiable in North America, but they do attract duties in Europe, Asia and other African States.
Earth-Seed ships with strong corrugated boxes to ensure your product arrives in excellent condition. We cannot accept liability for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns & Refunds
If you are not entirely satisfied with your purchase, for whatever reason, you have the option to return it.
You have 45 calendar days from the date it was sent to return an item.
Your item can be partially used.
Once we receive your item, we will issue a refund, minus any fees charged by the banks and shipping costs.
You are responsible for return shipping costs.
If you have any questions on how to return your items, please contact us.