Thank you for visiting and shopping at Earth-Seed.com. Here are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2 business day. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a couple days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
For our local customers in Accra, Ghana, the delivery fee is just 10 Ghs.
For our international customers, we ship with DHL and the rate is relative to the weight of your order.
Shipment to House addresses P.O. boxes
Earth Seed.com will ship to your home, p.o. box or business address. Please provide the address most convenient for you.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We do not charge sales tax on exports and our products are not dutiable in North America, but they do attract duties in Europe, Asia and other African States.
Earth-Seed ships with strong corrugated boxes to ensure your product arrives in excellent condition. We cannot accept liability for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Easy Returns & Refunds
If you are not entirely satisfied with your purchase, for whatever reason, you have the option to return it.
You have 45 calendar days to return an item from the date it was sent.
Your item is expected to be used otherwise, you would not know that you did not like it.
Once we receive your item, we will notify you that we have received your returned item, then we will issue a refund, minus any fees charged by the banks, within 24 hours.
You are responsible for return shipping costs. Shipping costs are non-refundable.
If you have any questions on how to return your items, please contact us.